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Warranty

ONESOLOMON Warranty Information

At ONESOLOMON, we stand behind the quality of our products and workmanship. Every item we manufacture and install is built to last and we’re committed to supporting our customers with clear, fair warranty terms and easy access to support.

To maintain your coverage, it’s essential to follow the care and maintenance instructions outlined in our Care & Maintenance Guide. Regular cleaning and proper usage help preserve both the appearance and functionality of your products.

Need to make a claim?

Please complete our Service & Warranty Claim Form to start the process.

General Warranty Overview

Our warranties apply to products installed within Australia and cover manufacturing defects under normal, intended use. Each product group includes coverage for materials, hardware, installation, and powder coating (where applicable), subject to the care conditions outlined.

All warranties:

Are valid from the date of invoice
Are only available to the original purchaser (not transferrable)
Require adherence to ONESOLOMON maintenance and cleaning guidelines
Our products are assessed in accordance with recommended industry guidelines for faults.

If a defect is visible to the naked eye in natural daylight at a distance of 1.2 metres, it is considered unacceptable.
If a defect is not visible under these conditions, it is deemed acceptable.

Warranty Inclusions

All our products include a 12-month installation warranty covering installation workmanship and product fit.

Product	Aluminium	Powder Coat	Hardware	Included Hardware
Clearshield Security	15 Years	15 Years (Duralloy)	2 Years	Hinges, locks, wheels, mounting brackets, accessories
Diamond Grille & Perforated Flyscreen / Fall Prevention	5 Years	Included	2 Years	Hinges, locks, wheels, mounting brackets, accessories
Retractable Flyscreens	5 Years	Included	3 Years	Mesh, guides, latches, handles
Blinds & Awnings	–	7 Years	2 Years	Brackets, motors, gears, crank handles, pulleys (per model)
Fixed Canopy Awnings (Kingston, Bahama, Caribbean, Duralite)	5 Years	Included	–	Structural brackets, fixings (if supplied)
Folding Arm Awnings – Lifestyle Range (Clearance)	1 Year	Lights: 3 Months	–	Arms, brackets, light fittings (if included)
Internal Blinds (Roller Blinds, Vertical Blinds & Panel Glides)	3 Years	7 Years	2 Years	Fabric, bracketry, chains and cords. Additional Fabric Warranties available
Roller Shutters	5 Years	Included	2 Years	Guide tracks, motors, control mechanisms
Sorrento & Montego Fly Shutters	25 Years (External) / Lifetime (Internal)	Included	2 Years	Hinges, wheels, locks, mounting brackets, fasteners
Seeview, Calypso & QuickSlat Screens/Shutters	25 Years (External) / Lifetime (Internal)	Included	2 Years	Hinges, locks, control mechanisms, fasteners, mounting brackets
Hampton Shutters (PVC & Timber)	15 Years (PVC) / 5 Years (Timber)	Included	2 Years	Hinges, locks, pins, mounting brackets, fasteners
Clearance Lines (All Products)	1 Year	Varies per item	–	As supplied – varies by product
Curtains	–	5 years	2 years	–

Manufacturer’s warranties may apply to specific components (e.g. motors and fabrics). Where this is the case, these supersede our general hardware terms.

Warranty Limitations

Our responsibility is strictly limited to repair or replacement of defective parts or products.
ONESOLOMON is not liable for:

Incidental or consequential damages
Labour costs outside those specifically included
Damage or injury to persons or property
Inconvenience or loss of use

If an exact replacement is no longer available, ONESOLOMON reserves the right to provide a product or part of equivalent quality.

Key Exclusions

The following are not covered under our warranty:

Products where the invoice has not been paid in full
Failure to follow Care & Maintenance Instructions, including aluminium cleaning guidelines
Damage from misuse, abuse, improper installation by third parties, or unauthorised modifications
Damage caused by:

Structural movement of buildings
Acts of nature (wind, hail, lightning, flood, etc.)
Excessive heat (>110°C), fire, explosion, or other external forces

Accumulated pollutants or salt deposits where aluminium is not cleaned at the intervals prescribed
Products stored or operated outside recommended size specifications
Normal wear and tear, including corrosion due to neglect or uncleaned residues
Costs related to scaffolding, lifting equipment, or third-party labour
Any defect where the product has been cleaned using harsh chemicals, abrasives, or unapproved solvents
Damage caused by using oil-based lubricants (e.g. WD-40) on locks

Aluminium & Powder Coating Conditions

All aluminium and powder-coated surfaces must be cleaned according to environmental exposure. Failure to comply with these intervals will void warranty coverage for colour and finish degradation.

Proximity to Salt Water	Cleaning Frequency
<1km	Every 1–2 weeks
1–10km	Every 1–2 months
10–20km	Every 2–3 months
>20km	Every 3–6 months

Need Help?

If you have any questions about your product warranty, maintenance schedule, or care guidelines, please contact our team. We’re here to help you get the most out of your ONESOLOMON experience.

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